Bulldog Reporter Looks at the Evolving Marketing/Technology Relationship and More, Revealed by the 2016 CMO Digital Benchmark Study

These findings suggest a path forward in tackling the current challenges for enterprises in driving organizational change to become more digital and customer-centric.

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In Depth Coverage of the 2016 CMO Digital Benchmark Study by American Marketing Association

A new survey finds marketing and IT departments are clashing on customer service, among other business outcomes. How can they come together for a better customer experience?

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2016 CMO Digital Benchmark Study examined by CMO.com: “Marketing And Tech Execs Not On Same CX Page: Study”

“The third annual “CMO Digital Benchmark Study” found technology executives are further along in their abilities for CX mapping, have more clarity on CX ownership, and have progressed more in delivering CX than their marketing counterparts. The disconnect? Marketing goals are more aligned to business outcomes while technology goals are more aligned to specific programs, said Jason Wadler, EVP of Leapfrog Online, and chair of the Leapfrog Marketing Institute.”

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MediaPost reports on 2016 CMO Digital Benchmark Study: “Marketers Say Proving ROI More Important Than Brand Awareness Metrics”

“The lack of buy-in from CEOs to improve on trends like mobile and omnichannel strategies push CMOs and CIOs harder to prove return on investment.”

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Website Magazine discusses 2016 CMO Digital Benchmark Study: “Digital Transformation Without CEO Support?”

“In its 2016 CMO Digital Benchmark Study, Leapfrog Marketing Institute found chief marketing officers (CMOs) and chief information officers (CIOs) feel their chief executive officers (CEOs) lack a “strong commitment to digital transformation.””


Read more at Website Magazine: Digital Transformation Without CEO Support?

AdAge covers Marketing Institute’s 2016 CMO Digital Benchmark Study

“Chief marketing officers and chief information officers are getting along better, but they still don’t necessarily see eye-to-eye on some things — such as the effectiveness of mobile and digital advertising.”

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