These findings suggest a path forward in tackling the current challenges for enterprises in driving organizational change to become more digital and customer-centric.
“technology executives are further along in their abilities for CX mapping, have more clarity on CX ownership, and have progressed more in delivering CX than their marketing counterparts. The disconnect? Marketing goals are more aligned to business outcomes while technology goals are more aligned to specific programs”
“In its 2016 CMO Digital Benchmark Study, Leapfrog Marketing Institute found chief marketing officers (CMOs) and chief information officers (CIOs) feel their chief executive officers (CEOs) lack a “strong commitment to digital transformation.””
Read more at Website Magazine: Digital Transformation Without CEO Support?
Second Annual Symposium for CMOs and CIOs
It is no longer enough for marketing executives to have the right marketing strategies and tools. The time is now to challenge your way of thinking. To strengthen your internal business partner relationships. And ultimately to transform how you work together, collaborating to evolve your business when the always-on consumer is in control.
Leapfrog Marketing Institute proudly welcomed world-class marketing and technology executives, analysts, and academics at the second annual CMO Insights Symposium to address these topics. This year’s symposium, “Driving Collaboration and Execution to Build a Consumer-Centric Business,” addressed the organizational, structural and cultural shifts needed to enable your business to deliver true consumer-centric experiences.